After sales Services

Alborz Ceramic Company is after to enhance satisfaction degree of its purchasers of various ceramics and mosaics. In the same direction, the company offers a collection of services, also known as after-sales services of ceramic, to its customers. Customer' services of have had a positive influence on commercial and communicative activities of the company. Providing technical know-how, products guarantee and sales support are just some of after-sales services of the company which are offered in order to observe customer-based principles.
 

1. Guarantee:Alborz Ceramic Company is proud to distribute a beautiful, resistant and inexpensive product to its noble customers while using the best and state-of-the-art machinery and modern technology. Processing and firing the ceramics at 1200??� C make their body strong and decrease water absorbent percent to the minimum degree. On the other hand, applied technology for producing such products has other advantages, such as:
   
    
2. • Resistant against frozen: Water absorbent percentage is of important factor in ceramic freezing event. Water absorbent percents are about 0.5 and 3 percent for Alborz Miniature Ceramics and 10 * 10 size and above ceramics, respectively.
   • Resistant against Washing Acids: Alborz Ceramic Products can be washed by acids and their filth and spots would be removed after installing, easily.
   • Resistant against external strikes
   • Resistant against thermal and cryogenic shocks
   Since exporting goods to European states requires acquiring export license from valid institutes, the company has embarked to acquire required licenses for exporting its products. Fortunately, because of proper quality of its products, the company has succeeded to obtain DAR certificate from German Stein & Pruflabor Keramic Company.
   
    
3. Offering Electronic Services
   In order to improve customers' services as well as decreasing meantime, facilitating service provision and better supporting, the company has embarked to commission an electronic website to provide some of its services as online. Esteemed customers can register their requirements for price inquiry at online order section.
   
    
4. Technical Consultation
   In order to improve customers' services, consumers and consultation companies can contact with sales engineering department and receive technical and designing information of produced ceramics by Alborz Ceramic Company.